Support

We can help with billing and access issues. We can’t see rooms or messages — by design.

Contact Support

Share only what’s necessary. We don’t want your secrets.

We do not know who you are unless you include contact details. This is intentional.

If you want a response, provide an email. Otherwise we can't follow up.

If you want a response about billing, include your Stripe ID. Without it, we can’t verify purchases.

Including a Stripe transaction ID (pi_… or ch_…) helps us respond to billing issues.

Do not include room keys, invite links, or message contents.

What we can help with

  • Token purchases, receipts, and billing verification
  • Missing tokens / redemption issues
  • Subscription routing not applying as expected
  • Bug reports and reproducible UI issues
  • General product questions (non-sensitive)

What we can’t do

We don’t track users, rooms, or sessions. We cannot recover room keys, messages, or secret links after they expire.

  • Recover conversations or room history
  • Identify who created/joined a room
  • Confirm whether a specific room existed
  • Restore a burned/expired secret link

Fastest way to resolve

Include the minimum details we need — and nothing sensitive.

  • Issue type (select one)
  • Approximate purchase date (if billing-related)
  • Stripe transaction ID (pi_… or ch_…) if you want billing help
  • What you expected vs what happened
  • Steps to reproduce (if it’s a bug)

Do not include room keys, invite links, or private message contents.

FAQs (preview)

  • What can support help with? Billing and token issues verifiable via transaction ID.
  • Why is support limited? We do not track users, rooms, or sessions by design.
  • How do I get a response? Provide a Stripe transaction ID and contact method.
  • Can you recover rooms or secrets? No. Content is permanently unrecoverable.
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